FT GARAGE will use our best effort to ensure that Users receives the purchased items within the time period normally specified by our logistic partners.
In the event where the purchased item(s) is damaged, lost or failure of delivery during the course of delivery, Users acknowledge and agree that FT GARAGE will not be liable for any damage, expense, cost or fees resulted therefrom and FT GARAGE will reach out to the logistic service provider to resolve such dispute.
RETURN & REFUND
Our process before delivery is to check the product thoroughly before a delivery can be made. This is to make sure that all the products are in good conditions before delivery.
We are committed in bringing a high standard of customer service.
We guarantee a 100% refund/replacement ONLY:
If goods are missing during our handling or broken (not working) during delivery
If the goods have got a clear physical damage on it (defect)
If the items are out of stock after a booking have been made (unless the customer wants to change the order with a different item in stock)
RETURN & REFUND
Our process before delivery is to check the product thoroughly before a delivery can be made. This is to make sure that all the products are in good conditions before delivery.
We are committed in bringing a high standard of customer service.
We guarantee a 100% refund/replacement ONLY:
If goods are missing during our handling or broken (not working) during delivery
If the goods have got a clear physical damage on it (defect)
If the items are out of stock after a booking have been made (unless the customer wants to change the order with a different item in stock)
However, the customer have to make a report to us and must be less than 7 days since item. received. Please send your email to support@ftgarage.com or for fast responses, kindly Whatsapp (60189494853) for guidance. We cannot make a refund for an item that has been worn and used after one day.
